Spotlight webinar: Improving Government services with CustomerFirst
- Date
- 18th August 2026 3:00 pm to 4:00 pm
- Venue
- Online
- Book now
About this event
To meet today’s expectations, government needs to move beyond improving digital journeys and focus on transforming how services are designed, run and improved end to end.
That’s why the Department for Science, Innovation and Technology has set up CustomerFirst, a new unit within the Government Digital Service. Their mission is to test how government can deliver better services when teams are empowered to work end to end, with users at the centre.
Meet the CustomerFirst team and hear about a NewCo approach – a semi-autonomous model that gives teams the freedom to move at the pace of user need and deliver measurable improvements where existing systems make change difficult.