Role profile: performance analyst

Performance analysts have strong data analysis skills. They develop performance measurement frameworks including:

  • Key Performance Indicators (KPIs)
  • goals
  • user needs
  • benefits

They analyse the performance of a service or product against these frameworks. Performance analysts will adapt their approach and frameworks as needed.

This role profile describes the role of a performance analyst from an analytical perspective. You can find out more about the skills needed to be a performance analyst in a digital team by reading the Digital, Data and Technology capability framework.

Typical role responsibilities

Performance analysts:

  • produce regular performance reports and dashboards – they do this by analysing data to create evidence-based and actionable data stories that can be shared with stakeholders to help decision-making
  • help develop comprehensive performance frameworks to support the understanding of performance and help improve it
  • work with project teams to procure, use and validate appropriate analytics tools against identified performance measurement frameworks – for example, routine reporting such as KPIs and detailed analysis of particular issues
  • analyse performance data to develop and test hypothesis relating to the design or operation of a service or product – this is done to ensure effectiveness, efficiency and accuracy
  • work with a variety of qualitative and quantitative data – this ensures data and analysis is accurate and of a high quality
  • work with other digital and analytical professions to share insights
  • are ambassadors for analytics, supporting others to improve the way they interpret data
  • work to improve processes and systems referring to the Analysis Function Standards – for example, the Aqua Book

Skills

There are several important skills that performance analysts need to be successful in their role.

You must be able to turn data into valuable insights that inform decisions. You must have an understanding of analytical tools and have good mathematical skills.

As a performance analyst you will collect, organise, cleanse and interpret data to find meaningful and actionable insights. You must be able to identify and apply the most appropriate analytical techniques to:

  • bring different data sources together
  • tell a story with data
  • challenge assumptions about data

You will be expected to demonstrate these skills at different levels depending on the seniority of your role.

Performance analyst

As a performance analyst, you must have an ‘practitioner’ skill level.

Senior performance analyst

As a senior performance analyst, you must have an ‘expert’ skill level.

Lead performance analyst

As a lead performance analyst, you must have a ‘practitioner’ skill level.

You must stay up to date with industry developments, and use new tools and technologies. You must be aware of advances in analytics tools and data manipulation products. You must be able to use coding and programming skills for data and analytics.

You will be expected to demonstrate these skills at different levels depending on the seniority of your role.

Performance analyst

As a performance analyst, you must have an ‘practitioner’ skill level.

Senior performance analyst

As a senior performance analyst, you must have an ‘expert’ skill level.

Lead performance analyst

As a lead performance analyst, you must have a ‘practitioner’ skill level.

You must be able to interpret requirements and present data in a clear and compelling way. This includes using graphical representations and data visualisations.

You will be expected to demonstrate these skills at different levels depending on the seniority of your role.

Performance analyst

As a performance analyst, you must have an ‘practitioner’ skill level.

Senior performance analyst

As a senior performance analyst, you must have an ‘expert’ skill level.

Lead performance analyst

As a lead performance analyst, you must have an ‘expert’ skill level.

You must be able to interpret requirements and present data in a clear and compelling way. This includes using graphical representations and data visualisations.

You will be expected to demonstrate these skills at different levels depending on the seniority of your role.

Performance analyst

As a performance analyst, you must have an ‘practitioner’ skill level.

Senior performance analyst

As a senior performance analyst, you must have an ‘expert’ skill level.

Lead performance analyst

As a lead performance analyst, you must have an ‘expert’ skill level.

You must be able to choose and use the most appropriate method to:

  • visualise data
  • tell compelling and actionable stories about data relevant for business goals

You must be able to present, communicate and disseminates analysis and recommendations effectively and appropriately to a range of audiences.

You will be expected to demonstrate these skills at different levels depending on the seniority of your role.

Performance analyst

As a performance analyst, you must have a ‘working’ skill level.

Senior performance analyst

As a senior performance analyst, you must have an ‘practitioner’ skill level.

Lead performance analyst

As a lead performance analyst, you must have an ‘expert’ skill level.

You must be able to provide the intelligence to support both short-term and long-term strategic planning. You must be able to identify and analyse options, and assess their feasibility and operational effects. You must also ensure that business solutions are aligned with strategy, business goals, and user needs.

You will be expected to demonstrate these skills at different levels depending on the seniority of your role.

Performance analyst

As a performance analyst, you must have an ‘working’ skill level.

Senior performance analyst

As a senior performance analyst, you must have an ‘practitioner’ skill level.

Lead performance analyst

As a lead performance analyst, you must have an ‘expert’ skill level.

You must be aware of quality assurance techniques. You must be able to:

  • identify the right data sources
  • validate the data
  • understand how to interpret the results of analysis

You must be able to ensure data is fit for purpose.

You will be expected to demonstrate these skills at different levels depending on the seniority of your role.

Performance analyst

As a performance analyst, you must have an ‘working’ skill level.

Senior performance analyst

As a senior performance analyst, you must have an ‘practitioner’ skill level.

Lead performance analyst

As a lead performance analyst, you must have an ‘practitioner’ skill level.

Sample career pathway

The performance analyst career path shows some of the common entry and exit points in the role. It also shows the typical skill levels needed.

You can enter a performance analyst role from any profession, including other analytical professions. You can also exit the role to join another profession, including other analytical professions.

This career path aligns to the Digital, Data and Technology performance analyst role profile and skill levels.

The diagram shows a potential career path. It shows that you can enter or leave a role from a wide range of backgrounds and experience levels. For example, you could become a performance analyst by developing your skills in an associate role. You could continue to move up the levels in the career path by taking on more senior performance analyst roles. Or you could develop your skills by working in a technical specialist role in an analytical or digital profession. You could also develop the necessary skills by working in a profession agnostic role outside of these professions.

A role that could be done by any person with the relevant skills or experience from any profession.

This could be a ‘badged’ or professional role that is subject to entry requirements and development.

Beyond the lead performance analyst role, you could go into more senior leadership roles. These roles require broader analytical understanding, and the ability to lead multi-disciplinary teams.