Head of Profession: Ian Knowles

Ian Knowles is the Government Statistical Service (GSS) Head of Profession (HoP) at the Department for Transport (DfT).

My biggest work-related accomplishment

The way Statistics, Data and Analysis colleagues at DFT came together at the start of the coronavirus (COVID-19) pandemic to rapidly transform how we could source and process data from novel sources. They also worked together to find ways of using new methodologies and new contacts to inform policy and cross-government information needs on how mobility was changing on a daily basis.

If I could only produce one piece of work next year

Oh wow, so many things! If I had to pick just one, then it would be the ‘Find Transport Data’ project. This a metadata catalogue to help navigate the vast array of private and public datasets on transport. It responds to one of the most frequently cited user research findings from our users.

How I started my career in statistics

I studied for a degree in economics, and then worked for 6 months on the front desk of a Job Centre. I sent 40 handwritten applications to every institution I could find. Then I was offered a temporary job at the Office for National Statistics (ONS).

The best skills I bring to the job

Two of my best attributes are my calmness and my fondness for problem solving.

One thing I wish I knew before I joined the Civil Service

I wish I would have known that the Civil Service would find ways to keep me in! This means I have never experienced the private sector, apart from a month working for Natwest after my A levels.

The biggest influence on my approach to work

Iain Bell. He has been my boss twice, and I learnt so much from him, although I drew the line at wearing Lycra in the office! I have always been impressed by his motivation and commitment, but also the way he was thinking ahead about things like data automation, visualisation and story-telling.

The best advice I have been given

When I was struggling as a new Deputy Director (DD) and thinking of going back to previous grade, I met my former boss for a coffee and coaching chat. He didn’t do anything dramatic, but encouraged me to give it a few more months before deciding to take action. That was enough for things to start working and I settled well into the role after that. It’s remarkable how powerful a chat with someone outside your own direct management chain can be.

My favourite way to relax

My favourite way to relax is by spending time with my children and my wife. I also like gaming, whether that’s on my laptop, Xbox, or whether it’s playing a board game, or any kind of racket sport.